Manage application in application portfolios. Application owners, approvers, contacts, groups. Application releases
Application technologies, architecture, interfaces, business function, components
Application deficiencies, risks, compliance issues and remediation
Business function mapping, application components.
Asset deficiencies, risks, compliance issues and remediation
Technology standards, software catalog.
Manage Incidents by Identify, analyze, and correct IT incidents and their re-occurance
Manage Problems by Identify, analyze, and correct IT Problems and their re-occurance using controls,requirments or change requests
Manage Change Request to your current environments as result of incident/problems, new enhancements or other events
Manage the process of capturing, developing, sharing, and effectively using organisational knowledge
Manage everything from SLAs, support documentation, user guides, contingency plans, disaster recovery plans
Manage Standard, policies and procedures, guildlines, controls